The July, 2014, segment of Denver’s premier social media for business Meetup focused on How to Generate Positive Online Reviews. The discussion started off with, when is the best time to generate positive reviews? Within the same day? Week? Month? Participants shared how they had ‘meant’ to leave a positive review and just never got around to it. One person pointed out that it was nearly a month later before they received an email asking about how service was, when they finally remembered that it was great, and then went to leave a review. Post-transaction follow-up, or right after the service, is the best time to request a positive review. Another benefit of asking a customer to leave a review immediately after service, is that it allows for them to share with you if they had a negative experience, and you can immediately resolve the issue instead of letting it linger.
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